This note is to express our complete satisfaction with your commercial insurance services. The premiums are reasonable but, more importantly, I feel that in your company I’ve gained a trusted adviser who actually has my business’ best interests in mind. Your experience and advice is valued by everyone at our organization – thank you!
With several businesses in different industries, whenever I have an insurance question I definitely know who to call! Your level of customer service is nothing like what I experienced with previous companies I worked with. I thought all insurance providers were the same but boy was I wrong – you’ve gained my full confidence and trust!
This is a quick note to thank you for the stellar service you and your staff have provided us over the years. Even when times got a bit rough as happened when we had the flooding in our home, you helped us with all aspects of our insurance claim. More recently, one of your staff (KS) helped us save over $2,000 on our car insurance renewals. After we had already signed and confirmed with our existing insurer, she subsequently found a better deal for us. Notwithstanding all the additional paperwork that she had to fill out, she happily brought the better deal to us! Keep up the great work!
S & D, Toronto
Just thought I would send you an email and let you know that your representative has been absolutely amazing. Her response and attention to detail have been extremely helpful. I have also given her the “go ahead” to move my Home and Auto insurance which come due in February. In the customer service business, it’s always nice to let people know how others have performed as most of the time the feedback is negative. Thanks for the recommendation! Have a great day!
I honestly do not have the words to express strongly enough my gratitude. To say you have once again gone above and beyond would simply not do justice to the reality of your perseverance in ensuring the prompt and efficient resolution to this problem. Had it not been for your diligence the situation could have become disastrous for me. I want you to know how much it meant to me that every step of the way you made certain that I was appraised of the status of the claim, what would happen next & how to proceed etc. No matter what, you ensured I was fully aware of what was going on, you kept me in the loop and really made me feel certain that things would work out. I appreciate immensely that the lines of communication were always open; I have never felt so supported, valued, appreciated and understood as a customer. Guthrie is incredibly lucky to have you and I wish to inform management of your exemplary work! Your undeniable professionalism is surpassed only by your inherent communication & customer service skills. You are incredible! Thank You!
Sincerely, (your once again awed and eternally grateful client)
I have been with your firm for many years and the service has always been good. However, I would like to say that my representative raises the bar. She is intelligent, courteous, thorough and prompt. In short, she is a consummate professional and a valuable asset to your firm.
I called your representative and explained a complicated situation to her. She worked quickly and efficiently with us to get us quotes and to work out the logistics of things. Excellent - this was the level of service I have come to expect and have ALWAYS received from her. She went beyond my expectation of Customer Service. She was an insurance advocate. Wow - I applaud her diligence to customer service excellence! She is a special type of broker. She listens to her customers’ needs, and provides thoughtful feedback and her actions confirm that she cares about providing a quality and COMPLETE solution for her customers' insurance needs. If only you could clone her so that every client could have this sort of agent handling their needs....Guthrie Insurance would rule the industry!!!!
P & J, Pickering
I very rarely take the time to write when I experience extraordinary customer service – so this is to underscore the outstanding experience I have had as a customer of Guthrie Insurance. We have been customers of Guthrie Insurance for more than 10 years and have gotten used to the high level of customer service we have experienced from Christina MacEwen.
Over the past few weeks we have been dealing with expanding our coverage and we ran into some complexities regarding the type and extent of insurance we need to acquire. Through this process, Christina has excelled in taking a challenging and demanding set of requirements and making the entire process a joy. How often do you get to say that about purchasing insurance! The work produced by Christina as our representative has been of the highest quality and she has been consistently patient, caring and responsive.
We deeply value our relationship with Guthrie Insurance and appreciate the partnership Christina and your company has fostered with us. Thank you for your service and we look forward to our continued collaboration in the coming years.
Hi Brendon. Thank you very much for getting back on this. You have a done an excellent job in explaining the quotes so well. You are surely an asset to your company. Highly appreciate your kindness and patience. I will surely refer you to my colleagues and friends as well.
I have been a client of your firm for a few years now, since approximately 2000AD. I started with a lady who has since succumbed to cancer, and most recently have been dealing with Brendon.
I wanted to connect, to let you know how easy it is to work with Brendon. When a need is identified, he gets up and he moves on it, instead of waiting for me to line everything up for him. When I bought (and insured) a house, I connected him with the mortgage broker and lawyer and stayed out of the way. He kept me apprised of what only I could supply (signatures, mostly), and politely reminded me when necessary. I am buying a truck tomorrow, and again I can connect him with the dealership and have confidence that he’ll handle it properly.
My previous contact was not easy to work with. Brendon has improved my impression of your firm considerably.
Thanks SO much Jackie. Hope you have an awesome Christmas. I’m SO happy I chose to do business with you. You are very pleasant, professional and available to communicate. How refreshing... (And a very nice person to boot! Feel like I won the insurance lottery. What a contrast to my past experience with RBC/Aviva!).
I dealt with Brendon Dunkley at Guthrie Insurance. He was very professional and polite and quick at getting me a quote. Not only was the package much better priced than most, but the speed of service was second to none. In this age of multiple insurance providers, I highly recommend Guthrie Insurance!